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CA BrightStor 11.5 SP4 Update error – media pool information lost

After updating to CA BrightStor 11.5 SP4,  the media pool information has lost.  When we tried to create new media pool, we got the same error message every time.

“The media pool name already exists in the database. Delete the existing pool or select a unique pool name”

Solution:

delete 2 registry key, and then restart the CA manager. Export registry first for backup before you delete the registry keys.

HKLM\Software\ComputerAssociates\BrihtStor Arcserve Backup\Base\Database\CentralDBInfo

HKLM\Software\ComputerAssociates\BrihtStor Arcserve Backup\Base\Database\CentralDBInfoEx

Creating a quiesced snapshot failed because the created snapshot operation exceeded the time limit for holding off I/O in the frozen virtual machine.

When using the VSS or SYNC driver within a virtual machine, the tools attempt to quiesce all I/O (storage, memory, etc) within the virtual machine. Because the virtual machine has a MS iSCSI initiator LUN attached within it, the VSS or SYNC is unable to quiesce the guest operating system in the time allocated for the quiesce operation.

You have to disable the SYNC or VSS driver within the guest operating system to allow non-quiesced backups of the virtual machine. 
 
Note: VMware snapshot operations (quiesced or non-quiesced) do not provide backups of any network attached storage mounted within the guest operating system (including iSCSI LUNs mounted via in-guest iSCSI software initiator, or CIFS/NFS share mounted within the guest operating system). For information on creating backups for these types of guest accessible storage, refer to your backup solution provider or storage hardware vendor for an appropriate solution. 

Disabling VSS

This applies to virtual machines created on ESX 3.5 U2 or later.
 
To disable the VSS driver that is installed VMware tools in ESX 3.5 U2 and higher, use Add/Remove programs within the virtual machine. 

Disabling SYNC

This applies to virtual machines created on ESX 3.5 U2 or prior.
 
To disable SYNC drivers:
  1. Open Device Manager, click View, and select Show hidden devices.
  2. Expand Non-Plug and Play Drivers.
  3. Right-click Sync Driver and select Disable.
  4. Click Yes twice to disable the SYNC driver and restart the virtual machine.
After removing the VSS and SYNC driver you do not have an application consistent backup of your guest operating system. Disabling the quiescing provides only a crash consistent backup of the virtual machine. This is similar to having a host powered off abruptly, then powering it back up, any data that was stored in memory is not saved to disk.
 
If you are running mission critical applications like Exchange, SQL, or Oracle, they require a separate backup process or workaround to ensure application level consistency.
 
vRanger Solution:
 
installing vRanger VSS within database server and doing the LAN-based backup instead of VCB back, and also enable “-noquiesce” switch for vRanger backup job. In this way, you should be able to take the consistency snapshot of database VM for backup. 
 

Change Windows Recovery Console Password

How can I change the Recovery Console or Directory Restore Safe Mode Administrator password on a Domain Controller?

When you promote a Windows 2000 or Windows Server 2003 Server-based computer to a domain controller, you are prompted to type a Directory Service Restore Mode Administrator password. This password is also used by Recovery Console, and is separate from the Administrator password that is stored in Active Directory after a completed promotion.

The Administrator password that you use when you start Recovery Console or when you press F8 to start Directory Service Restore Mode is stored in the registry-based Security Accounts Manager (SAM) on the local computer. The SAM is located in the %SystemRoot%\System32\Config folder. The SAM-based account and password are computer specific and they are not replicated to other domain controllers in the domain.

For ease of administration of domain controllers or for additional security measures, you can change the Administrator password for the local SAM. To change the local Administrator password that you use when you start Recovery Console or when you start Directory Service Restore Mode, use one of the following methods:

Windows 2000

If Windows 2000 Service Pack 2 or later is installed on your computer, you can use the Setpwd.exe utility to change the SAM-based Administrator password. To do this:

  1. At a command prompt, change to the %SystemRoot%\System32 folder.
  2. To change the local SAM-based Administrator password, type
setpwd

and then press ENTER.

  1. To change the SAM-based Administrator password on a remote domain controller, type
setpwd /s: servername

and then press ENTER, where servername is the name of the remote domain controller.

  1. When you are prompted to type the password for the Directory Service Restore Mode Administrator account, type the new password that you want to use.

Note: If you make a mistake, repeat these steps to run setpwd again.

Windows 2003

On Windows Server 2003, the setpwd or NET USER trick won’t work. Here, if you want to change the Directory Service Restore Mode Administrator password you’ll need to use the following method:

  1. Click, Start, click Run, type
ntdsutil

and then click OK.

  1. At the Ntdsutil command prompt, type
set dsrm password
  1. At the DSRM command prompt, type one of the following lines:

To reset the password on the server on which you are working, type

reset password on server null

The null variable assumes that the DSRM password is being reset on the local computer. Type the new password when you are prompted. Note that no characters appear while you type the password.

or

To reset the password for another server, type

reset password on server

where <servername> is the DNS name for the server on which you are resetting the DSRM password. Type the new password when you are prompted. Note that no characters appear while you type the password.

  1. At the DSRM command prompt, type q.
  2. At the Ntdsutil command prompt, type q to exit.

You can now use the Administrator account to log on to Recovery Console or Directory Services Restore Mode using the new password.

Fix a PST File Automatically With Outlook’s Inbox Repair Tool

From time to time, the .pst or Personal Folders file used for everything (email, calendar, contacts, tasks & more) in Outlook gets corrupted, damaged, or otherwise negatively affected on a seemingly regular basis.

you can use “Inbox Repair Tool” from Microsoft to repair the corrupted .pst file.

The Outlook ScanPst.exe .PST Recovery Tool

To get at it, you’ll need to navigate to this path using Windows Explorer:

For Outlook XP & 2003: Hard Drive Letter:\Program Files\Common Files\System\MSMAPI\LocaleID (which is 1033 for the USA or similar)

For Outlook 2007: Hard Drive Letter:\Program Files\Microsoft Office\OFFICE12Now, inside this folder, you’re looking for this particular setup file: “Scanpst.exe” .

When you run the .exe, you’ll need to Browse… to your current .pst file and hit Start.

The Inbox Repair Tool will now scan the corrupted .PST file for errors. Once the repair finishes, Outlook creates a “Recovered” version of your .pst file. Now you can use Outlook to open this “Recovered” version of .pst file to recover the items inside.

Configure automatic administrator logon for Recovery Console

To set an automatic administrator logon for the Recovery Console, complete the following steps while you are logged on with administrative credentials:

  1. Click Start, and then click Control Panel.
  2. Click Switch to Classic View in the right pane, double-click Administrative Tools, and then double-click Local Security Policy.
  3. Expand Security Settings, expand Local Policies, and then click Security Options.
  4. Double-click the Recovery Console: Allow automatic administrative logon policy, and then set it to Enable.

    The policy is effective immediately. Make sure that you reopen the Local Security Policy snap-in to make sure that the effective setting for the policy is “Enabled.”

The next time that you start to Recovery Console, you are not prompted for a password.

After you complete this procedure, the SecurityLevel DWORD registry value data is set to 1 in the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Setup\RecoveryConsole